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201154: IT Service Desk Analyst
Location: U.S.
Department: MIS / IT
FT/PT Status: Regular Full Time
Position Summary:
The Service Desk Analyst is the first place our internal customers go when they need anything IT. We are looking for a technical analyst with strong customer service skills to provide that first line of support both locally and to remote customers. The ideal candidate will have a broad range of experience and expertise in client hardware, operating system, desktop utilities, and network troubleshooting. This position will be responsible for providing level 1 phone support, solving technical problems, and providing desk-side support to our user community.
Qualifications:
Associates Degree Required Bachelors Preferred
3+ Years work experience supporting a Microsoft environment
Bachelor’s degree in a related field, technical certification is preferred but may be substituted by equivalent experience.
Skills and General Experience:
Candidates should have strong interpersonal and documentation skills as well as technical skills
Technical Skills needed include:
a. Windows XP, Windows 7, Mac OSX
b. Microsoft and other desktop productivity applications
c. Strong experience with an Outlook/Exchange environment
d. Active Directory Administration
e. PC Hardware and peripherals troubleshooting
f. Trend analysis and incident reporting
g. Network Troubleshooting (DHCP,TCP/IP, VPN)
Personal Attributes
1. Ability to conduct research into a wide range of computing issues as required.
2. Ability to absorb and retain information quickly.
3. Ability to present ideas in user-friendly language.
4. Highly self motivated and directed.
5. Keen attention to detail.
6. Proven analytical and problem-solving abilities.
7. Ability to effectively prioritize and execute tasks in a high-pressure environment.
8. Exceptional customer service orientation.
9. Experience working in a team-oriented, collaborative environment.
